Support
Availability Times
As we rarely get support calls, we do not
have dedicated support and so, at times, may have to
arrange with you to call you back at a mutually
convenient time.
Support Methods
This can we in the form of:
Telephone only.
As it says,
just the telephone. Ideal for guidance on how to use a
spreadsheet.
But if there is a problem with the
spreadsheet, it quite often helps if we can see what you are explaining
at the same time.
We cannot fix any problems with our
spreadsheets over the phone.
Telephone and Remote Access to your computer.
It always helps if we can see what you are
seeing when providing support.Remote Access Software allows an invited party to access your computer
and is completely secure.
The invited party can then see what you
can see on your screen along with being able to move your mouse cursor
and enter keystrokes as if the invited party is sat in front of your
computer.
We recommend a FREE service from LogMeIn.
See
www.logmein.com for
more information.
For instructions on how to set this up on
to your computer,
click here.
We will only log on to your computer when
invited to do so. You can disable this facility via your computer
system tray (where your computer clock is) and only enable it in the
event of requesting support.
Telephone and a copy of your spreadsheet sent to us.
It always helps if we can see what you are
seeing when providing support.You
could send us a copy of your spreadsheet either attached to an e-mail
(if under 5MB in size) or on a CD.
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